I don't know the answer, actually.

Actually, a complaining customer is a good customer. The one's that have a bad experience and say nothing usually never comeback. If you make a complainer happy by resolving their problem, usually you have created a more loyal customer. In truth, in all my years in the restaurant business, I have never known anyone to fuck with anybody's food. Other then when I was in high school and worked in an italian restaurant and there was a dish called Cajun Shrimp on the menu......(yeah I know not really italian but) It was simply shrimp cooked in a marinara sauce and we were supposed to put 2 drops of tabasco in it to spice it up - we emptied half a bottle in some guys order and saw his eyes tear after one bite and called for the waiter complaining it was too spicy. Theowner asked us how much tobasco we put in and we said 2 drops - he then told us to only use one drop in the future.

Solid pwnage.

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